Terms and Condition

1. Purpose of Policy

This policy sets out Safety Education Australia’s policy and procedures relating to fees, refunds, rescheduling, and cancellations.

2. Scope of Policy

This policy applies to all clients of Safety Education, including prospective clients and those who are eligible for Government funding/subsidy.

3. Policy Statement

This policy is to be read in conjunction with applicable legislative instruments including the Australian Consumer Law legislation, ASQA Standards for Registered Training Organisations (RTOs), and smart and Skilled Contract Terms and Conditions (where applicable).

Under the guidance and framework provided by these Regulations and Codes, Safety Education Australia will conduct all student fee administration and refunds ethically, honestly, and with fairness to all parties.

Safety Education Australia honors its commitment to all processes outlined in this document ensuring we always provide a high-quality education service.

4. Acceptance of the Terms and conditions

You accept the Terms by remaining on the Website, purchasing the Course, or using the Course. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Safety Education Australia in the user interface.

5. Registration for the Course

In order to access the Course, you must first read all information and book/pay for a space in any available class of this Course on our Website (the “Course Booking”). As a part of the purchasing process, or as part of your continued use of the Course, you must provide all required personal information about yourself, including but not limited to the:

Full name
Email address
Mobile phone number
Address
Password
Date of birth
Nationality
Education background
Unique Student Identifier

6. Fees

6.1. Fee Administration and Notification Prior to enrolment, information on course details and the enrolment process is made available to the client. Course fees are determined based on the course location and course date selected.Clients are issued a tax invoice and/or payment methods upon booking confirmation. Additional fees may be charged for:
1. i. The re-issuance of misplaced or lost certificates. An extra fee of $30 is charged for each certificate. (Testamur, Record of Results, and/or Statement of Attainment) that requires reprinting.
2. ii. Clients who require a reassessment of a task (i.e. following 2 previous unsuccessful submissions) will be charged an extra fee for each subsequent submission.
6.2. Fee Collection and Payment Methods Clients are provided with detailed fees, charges, and refund information prior to enrolment, and are asked to accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Safety Education Australia in the user interface.Safety Education Australia does not accept payment of more than $1,500.00 from each individual student prior to the commencement of their course (no matter how these fees are collected).For individual students, fees can be paid in full prior before the commencement of training via the website or in class.Fees paid are documented in the student management system and in the financial accounts where regular reconciliation occurs. Failure to pay scheduled fees may lead to a discontinuation of training or a delay in the issuance of a certificate until the outstanding fees have been paid. Where training discontinuation or a delay in the issuing of a certificate is likely, clients will be informed of their rights and responsibilities. Safety Education Australia retains all evidence of fees collected and all attempts to recover outstanding fees in the client’s file and in the student management system.

7. Cancellation and Rescheduling

7.1 Policy Safety Education Australia provides a cancellation and rescheduling policy to clients prior to the commencement of the course and ensures all refunds and/or reschedules are dealt with in a fair and equitable manner. All requests for refunds and/or reschedules will be acted upon within 14 days of notice received. Please refer to the following summary table:
7.2 Refund and Reschedule table

Notification of cancellation	Refund Amount	Reschedule
Missing Attendance	No refund	Reschedule to any available class for $119.
Once the course has commenced	No refund. Where payment has not been paid, clients will be invoiced.	Reschedule to any available class for $119.
1 to 4 days before the course commencement date	No refund. Where payment has not been paid, clients will be invoiced.	Reschedule to any available class for $99.
5 to 14 days prior to the course commencement date	50% refund.	Reschedule to any available class for $30.
15 days or more prior to the course commencement date	A full refund, plus a $30* administration fee.	Reschedule to any available class for $30.
Class Cancelled not at student’s own accord.	Full refund	Free reschedule to any available class

* The stated fee is correct at the time of publishing but may vary at the time of application
Once the course has commenced, no refund will be made if students withdraw prior to completion. Summary of additional fees and charges as follows:

Fees	Items
$30*	The issuance of misplaced or lost certificates. An extra fee of $30 is charged for each certificate (Testamur, Record of Results, and/or Statement of Attainment) that requires reprinting.
$30*	Administration fee – process refunds.
As per Bank’s handling fees	Credit card handling fees – where a refund has been approved by Safety Corp for training orders paid via credit card.
Per case basis	Clients who require a reassessment of a task (i.e. following 2 previous unsuccessful submissions) will be charged an extra fee for each subsequent submission.

* The stated fee is correct at the time of publishing but may vary at the time of application

a. Discontinuing Students

In the case where the student wishes to discontinue their training without completing the course, Safety Education Australia will take all necessary measures to:

Determine the reason for discontinuing, and – if found to be related to the delivery of the training – ensure all reasonable efforts are made to address the client’s concerns.
Obtain formal notification from the student of their effective withdrawal date.
Issue the student with a Statement of Attainment and associated transcript for completed units of competency within 21 days of notification of the discontinuance.
Update the training plan listing all units of competency and the respective outcome for each, and provide the student with the updated training plan.
Give the student a statement of fees that includes all fees applied, outstanding, or refunded applicable.
Submit training activity data to finalize the record and, if eligible, receive any further payments or Subsidies and Loadings.

6.2. Application for Refunds

All requests for refunds must be submitted in writing, addressed to Safety Education Australia RTO Manager, and emailed to support@safetyeducation.au

All requests for refunds will be acted upon within 14 days in accordance with Safety Education Australia Refund Policy.

6.3. Appeal

If the client is not satisfied with the decision of their refund request, they may appeal that decision within 7 business days of receiving the original decision from Safety Education Australia.